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Conflict management
Repairing relations and benefitting from differences

4-8 December 2017, Gouda, Netherlands
16-20 April 2018, Copenhagen, Denmark


About the course
Conflicts are an ingredient of everyday life. Conflicts reflect that individuals and groups are positioned differently within an organisation/ business or within society, and that they each bring different values and experiences with them. Everyone understands and describes events from different perspectives, which often lead to disagreements and conflicts. The anger and blaming are nurtured by the frustrated dreams and hopes of each party.

The course looks at conflict mediation from a social constructionist and appreciative perspective. Just as well as differences and disagreements can lead to conflicts and cause great destruction, they can also be a potential for growth and open up to new possibilities for change and development. The focus will be on giving you an ability to inquire into the good reasons of others and appreciate their perspective (even when you disagree). Furthermore it will train you in asking questions that reveal the patterns of the conflict as well as of the times where things worked better. This encourages the parties to act differently without feeling blamed, and relationships will be repaired.
The participant get a chance to practice inquiring into the good reasons of the parties and appreciating their perspective (even when he/she disagrees). Furthermore the participant will be trained in asking questions that reveal the patterns of the conflict as well as of the times where things worked better.

The course will give you…
  • An understanding of the patterns and development of conflicts as well as an insight into the social constructionist and appreciative approach
  • A chance to practice advanced listening to get in touch with the dream hidden behind the frustration
  • A space to practice different dialogue techniques that explore the patterns of the conflict as well as its exceptions, and create alternative ways of dealing with the differences
  • Time to practice mediation between two people as well as within smaller teams/groups
  • An opportunity to look at conflict situations at your own work, and reflect upon your own role as a mediator

The course fee for this four day course is 750 Euro, which can be almost fully covered by an Erasmus+ grant (plus travel and stay). Of course, our courses are open to anyone, also without Erasmus+ grants!

Read more about this course here.


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